Responsible Gaming at bajiaid

At bajiaid, responsible gaming is not a legal formality — it is a genuine operational priority embedded into every layer of our platform. We believe that gambling, when approached with the right mindset and proper boundaries, is a legitimate and enjoyable form of entertainment. Our role is to ensure that every player in Bangladesh has access to the tools, information, and support they need to keep it that way.

We have designed our responsible gaming framework around three core principles: prevention, intervention, and support. Prevention means ensuring that only eligible adults can access the platform and that all players understand the nature of gambling before they begin. Intervention means monitoring for patterns of behaviour that may indicate a developing problem and proactively offering resources. Support means ensuring that any player who reaches out — at any hour, on any day — receives a prompt, non-judgemental, and practical response.

Every tool described on this page is provided entirely free of charge to all registered players. There are no fees, waiting periods (except where noted for limit increases), or prerequisites for accessing any responsible gaming feature. bajiaid is committed to maintaining and improving these tools continuously, and we welcome feedback from players on how we can serve this commitment better.

bajiaid is strictly an adults-only platform. 18+ No person under the age of 18 years is permitted to register, deposit funds, place bets, or participate in any form of gambling activity on this platform. This rule applies to all players regardless of location within Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration process, bajiaid collects your date of birth and verifies it as part of our standard Know Your Customer (KYC) procedure. For accounts flagged for enhanced verification, we may request a copy of your National Identity Card, passport, or birth certificate to confirm that you meet the minimum age requirement before withdrawals are processed.

If we have reasonable grounds to suspect that an account is held by or being used by a person under 18, we will immediately suspend that account pending investigation. Any funds deposited during the period of suspected underage use may be withheld while the investigation is ongoing and will be returned to the original payment source (bKash, Nagad, Rocket, bank account) if underage use is confirmed. The account will be permanently closed.

For parents and guardians: If you share a device with a minor, we strongly recommend using device-level parental controls and ensuring that your bajiaid account credentials are never accessible to children. Do not store your login details in a location where a minor could access them. If you believe a minor has used your account, contact our support team at support@bajiaid immediately.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The signs can be financial, emotional, or behavioural — and they often appear in combination. Being honest with yourself about the following indicators is an important first step.

• You spend more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• You find yourself chasing losses — placing further bets in an attempt to recover money you have already lost.
• You feel irritable, restless, or anxious when you are not gambling or when you try to cut back.
• Gambling is occupying a significant portion of your thoughts during the day, even when you are not playing.
• You have borrowed money, sold possessions, or withheld funds from household expenses to fund gambling activity.
• You have concealed the extent of your gambling from family members, friends, or colleagues.
• Gambling has begun to negatively affect your work, studies, family relationships, or physical health.
• You feel a need to increase the size of your bets to achieve the same level of excitement.
• You have made repeated unsuccessful attempts to reduce or stop gambling on your own.
• You gamble as a way of escaping from personal problems, stress, anxiety, or low mood.

Experiencing one or two of these signs occasionally does not automatically mean you have a problem, but it is a signal worth taking seriously. If you recognise yourself in three or more of these statements on a regular basis, we strongly encourage you to activate one of the tools in Section 4 or 5, or to contact our support team directly.

Remember: reaching out is a sign of strength, not weakness. bajiaid's support team is trained to handle these conversations with complete discretion and without any form of judgement.

bajiaid provides a comprehensive suite of responsible gaming tools that every registered player can access and configure at any time. All tools are available directly through your account settings or by contacting our support team. There is no cost and no approval process required to activate any of these features.

To activate or adjust any of these tools, log in to your bajiaid account and navigate to the Responsible Gaming section of your account settings. Alternatively, contact our support team at support@bajiaid and a member of the team will assist you in real time.

Self-exclusion is the most comprehensive responsible gaming tool available on bajiaid. It allows you to voluntarily block yourself from accessing your account entirely for a defined period of time. Self-exclusion is the right choice if you feel that your gambling is becoming difficult to control and that taking a complete break is necessary.

Available self-exclusion periods:

• 30 days — A short cooling-off period suitable for players who feel they need a brief, structured break.
• 90 days — A medium-term exclusion recommended for players showing consistent signs of problem gambling.
• 180 days (6 months) — A longer exclusion period for players who need an extended period away from the platform.
• Permanent (indefinite) — A lifetime exclusion for players who have decided that they do not wish to gamble online in the future. Permanent exclusion cannot be reversed under any circumstances.

What happens during self-exclusion:

• Your account is immediately locked and you will be unable to log in or place any bets.
• All pending bonus offers and promotional communications will be suspended for the duration of the exclusion period.
• Any account balance at the time of self-exclusion can be withdrawn. Contact support@bajiaid to request a withdrawal of your remaining balance.
• At the end of a temporary exclusion period, your account will not be reactivated automatically. You must contact our support team to request reactivation, and a mandatory 24-hour reflection period will apply before access is restored.

To activate self-exclusion, contact our support team directly at support@bajiaid. Clearly state in your message that you wish to self-exclude, specify your preferred exclusion period, and include your registered email address. Our team will process your request within one hour, 24 hours a day, 7 days a week.

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. bajiaid allows you to set deposit limits in Bangladeshi Taka (BDT) across three timeframes, and you can have all three active simultaneously:

• Daily Deposit Limit: The maximum total amount you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6). Once reached, further deposits are blocked until midnight BST resets the counter.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day window. Useful for players who prefer weekly budgeting over daily tracking.
• Monthly Deposit Limit: The maximum total you can deposit within a calendar month. The monthly limit is the most commonly used option among players who receive monthly income in BDT and prefer to align their gaming budget with their pay cycle.

There is no minimum or maximum value for your chosen limit — you set the amount that is right for your personal financial situation. For reference, bajiaid's minimum single deposit is ৳500, so any daily limit of ৳500 or above is functional.

Limit reduction vs. limit increase: Reducing any active limit takes effect immediately — as soon as you save the change. Increasing a limit, or removing a limit entirely, is subject to a mandatory 7-day waiting period. This delay is in place to protect you from making impulsive decisions during a moment of heightened play, and to ensure that any limit increase is a considered, deliberate choice made in a calm state of mind.

A time-out is a shorter, temporary break from the platform that does not involve closing your account. It is designed for players who want to pause their gambling activity for a defined period without the full commitment of a self-exclusion. Time-outs are a flexible and low-barrier first step that we encourage any player to use when they feel they need a break.

Available time-out durations:

• 24 hours — A brief overnight break. Useful after a particularly long or frustrating session.
• 72 hours (3 days) — A weekend-length break that allows time to rest, reflect, and reset.
• 7 days (1 week) — A one-week pause that gives you space to assess your gambling habits without a long-term commitment.
• 30 days (1 month) — A month-long time-out that bridges the gap between a short break and full self-exclusion.
• 6 weeks — The longest available time-out period before transitioning to formal self-exclusion.

During a time-out, your account is locked for the specified duration. You cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out can be ended early in limited circumstances — contact our support team at support@bajiaid to discuss your situation, and our team will assess the request. However, early release from a time-out is not guaranteed and is considered on a case-by-case basis.

Session time controls work differently from time-outs: rather than blocking access to the platform, they simply monitor and notify you about the length of your current session. You can set an alert to appear after 30 minutes, 1 hour, 2 hours, or any custom interval of your choosing. When the alert appears, you will be shown your session duration, your net win or loss for the session, and given the option to log out or continue. The decision is always yours — the session control is a prompt, not a restriction.

We encourage all players to use session time controls as a standard practice, even if they do not feel they have a gambling problem. Keeping track of time spent is a basic habit of healthy gaming.

If you feel that gambling is becoming a problem in your life — or if someone close to you has expressed concern about your gambling — please do not wait. Reaching out is the most important step you can take, and bajiaid's support team is here to help you navigate your options without judgement.

Beyond our internal tools, we strongly encourage players who are experiencing problem gambling to seek additional support from trained counsellors and helplines. Independent support organisations can provide confidential guidance, structured treatment programmes, and peer-support networks that go beyond what a gaming platform can offer.

We also recognise that gambling problems do not only affect the person placing the bets — they affect families, partners, and close friends as well. If you are a family member or friend concerned about someone else's gambling, the same support resources are available to you.

How to contact bajiaid's responsible gaming support team:

• Email: support@bajiaid — include "Responsible Gaming" in the subject line for priority handling.
• Availability: 24 hours a day, 7 days a week, including all public holidays (Eid, Pohela Boishakh, Victory Day, Independence Day).
• Response time: Within 1 hour for all responsible gaming requests — faster than our standard support response window.

Your account information and any responsible gaming conversation you have with our team is treated with the highest level of confidentiality. Details of your responsible gaming interactions are never shared with third parties, used in marketing profiling, or visible to other players.